Before purchasing, please read this Support Policy carefully and proceed only if you agree with it.
Your use of this website to download a software product constitutes acceptance of the Support Policy.
What’s Included in Item Support
- Answers to questions regarding LansCRM software.
- Technical support for existing features.
- Assistance with reported bugs and issues (bug fixes may take days, weeks, or months to test and review).
- Support for included third-party assets.
What’s Not Included in Item Support
Item Customization – Support does not include modification or extension beyond listed features.
Personal How-Tos – We cannot provide “how-to” guidance on whether the software fits your specific use case. Please review documentation and try the demo.
Installation Services – You are responsible for installing LansCRM on your server or CMS.
Hosting or Server Issues – We cannot support issues related to your hosting provider, server environment, or other unrelated software. Please ensure your server meets the requirements before purchasing.
Ticket Response Time
We aim to respond quickly, but response time may take up to 5 business days. Excessive or out-of-scope questions may delay responses. Please consult our documentation and FAQs before submitting a ticket.
Remote Desktop Support
LansCRM does not provide on-demand remote desktop support.
If absolutely necessary and with your consent, remote support may be provided at our discretion.
Remote support is billed at $300 per hour.
FTP or cPanel Access
In some cases, we may require FTP or cPanel access to resolve installation issues.
If you are unwilling to provide access, we cannot deliver technical support.
Issues caused by your server environment are billable at $150 per hour.
Fair Use Guidelines
Please review all available documentation, FAQs, and demo before submitting a ticket.
Updates and fixes may take several days or weeks to properly implement.
LansCRM reserves the right to take breaks (e.g., vacations) and will announce extended breaks via the Support Panel or blog.
Support Terms and Periods
iBilling, HostBilling, Business Suite ($99): 6 months of support included.
Business Suite (Open Source, $299): 1 year of support included.
SaaS ($699): 1 year of support included.
After expiry:
Business Suite support renewal: $60/year.
SaaS support renewal: $200/year.
(Prices may change in the future.)
Note: Renewing support is optional. You retain a lifetime license to use the software, but you will not receive support after your support term expires unless renewed.
Code of Conduct
Disrespect, threats, blackmail, or abusive language towards LansCRM support staff will result in immediate license termination and further action.
Violation of this Support Policy may lead to cancellation of your license.
Policy Changes
LansCRM reserves the right to revise this Support Policy. Updates will be posted on this page.